While I absolutely love hearing from my blog readers, I get far more emails than I can personally answer in a day, and still maintain a life outside of my computer.
I’m a one-lady team so thanks for understanding I can’t reply right away! <3
(Current backlog, August 2018: about 3 weeks wait time for most queries.)
Please read the following to make sure your question reaches the right spot, or to find out whether it’s something I can even answer at all.
For product support questions about my ebooks or video course you’ve purchased: I want you to be 100% happy with your purchase! If you have technical questions or need your download links again, please leave a message via the contact form below and it will be answered ASAP.
Please note that my Natural Soapmaking Ebook Collection is a completely different product than my print book, Simple & Natural Soapmaking. The ebooks in the collection are a set that build on each other and aren’t sold separately.
For soap related questions: Please read through my comprehensive Cold Process Troubleshooting Guide & if your answer isn’t found there, leave your question as a comment on that blog post & I’ll answer it there where everyone can benefit from the question and answer. (Don’t send soap related questions via this contact form – ask them on that blog post.)
(If you’ve purchased my Natural Soapmaking Ebook Collection and/or Soapmaking Success course, don’t forget it comes packaged with a bonus Facebook support group where you can ask me questions and get a same day response.)
My area of expertise is cold process soapmaking. For general questions about hot process soapmaking, melt & pour soap base, and liquid soapmaking, a search through the Soapmaking Forum should give you lots of great information.
For non-soap recipe questions: I’m happy to answer any questions about any of the recipes on my blog, or in my ebooks, video course, or print books. If comments are open on the blog post in question, please ask there first since that helps other readers out too. For questions about another website’s recipe, please ask that website’s owner since they’ll have the best insight on their own recipes.
For health related questions & advice: I’m not a medical professional and regretfully cannot reply back with health or medical advice. Check with a qualified healthcare provider who is familiar with your medical history.
For information about purchasing soap or other products from me: I’m deeply appreciative of the interest, but I’m just not set up to sell handmade products at this time. Check on Etsy.com for a great selection!
For guest post or link request queries: I prefer to write all of my own content so don’t accept guest post contributions. Absolutely no unsolicited paid or unpaid link requests will be accepted.
For requests about joining my Pinterest group boards: As noted on the board description, these are closed to new contributors.
For promotion or advertising requests: My calendar is booked fairly tightly well into next year. You can send your query, but if you don’t get a reply, know that it’s not the right time or right fit.